1oT Terminal Rewind 2024

Another great year in the can for us, so let’s look back at the biggest improvements we made to 1oT Terminal in 2024!

Updates to the SIMs overview page

One of the biggest changes to Terminal this year involved updating the most used page on the platform. We added several new features to the SIMs overview page to make sure everyday SIM management is smoother and quicker.

• Some filters were missing before, so we made all the columns filterable and added the “is” and “is not” options to the filters. That way, you can also filter by excluding some attributes. We also added the option to “Save as view” so you can return to the filtered SIMs without searching for them again.
• Since the SIMs view is constantly evolving and we’re adding more columns, we wanted to step back and make sure you can take the most basic actions without navigating too much. So, we introduced a context menu that allows you to quickly reset a SIM, send an SMS, and do other actions by right-clicking on the SIM row the cursor hovers over.

Improvements to the SIM detail view

The SIM detail view gives you all the information you need about a single SIM. So, to reduce your time spent searching, we moved all the information about a SIM card under four tabs – Connection, Usage inspection, Data packages & eSIM, and Configurations.

We also added more details about the SIM itself, including the form factor, chipset, manufacturer, and a download option for the SIM datasheet, which includes all the information.

The Event log and Alerts & Notifications are now separate

All the notifications and events used to be under one tab. So, we made finding critical information easier by separating alerts and notifications from events.

The Alerts page under the bell icon shows notifications about potential connectivity problems and Workflow Automation notifications. The Event log shows all the activities taken on your account and can be found in the menu under the human icon.

Better visibility of SMS activity over API

We improved our API to give you an even better overview of everything related to SMS. For example, you can see the delivery status of the SMS you send over API, retrieve the message’s content, and adjust the SMS limit to make sure your device doesn’t misbehave.

Improved customer support experience

We moved our customer support from Freshdesk to Jira Service Management. The new platform includes answers to frequently asked questions, helpful articles, and other resources. And if you create an account on the portal, you can view all your past tickets and conversations. You can access the portal here but we’re still available via support@1oT.com as well!

Billing and data packages in US dollars

A huge game-changer for us this year was integrating Stripe as our new payment provider, which allowed us to start processing US dollar payments in addition to euros. Thanks to this, our customers in the States and elsewhere can choose if they want to see data packages and receive their invoices in euros or US dollars.

Admin portal updates

Our connectivity management platform is also used by M(V)NOs, who license it to streamline their IoT connectivity business. So, we make sure we’re constantly improving our Admin portal, where they manage and oversee their enterprise customers.

We separated SIM order invoices from monthly invoices and updated the SIM shipment flow

We’ve enhanced the onboarding process for prepayment customers to ensure SIMs are not shipped until the invoice is paid. We also adjusted the automatic onboarding flow to guide customers through this process via relevant emails and Terminal notifications.

For postpaid accounts, account managers will follow the existing SIM shipment process.

We also added the option for account managers to create separate SIM shipment invoices. This is helpful if a customer wants to keep product manufacturing costs separate from their monthly connectivity fees or when they want the account manager to send the SIM Order invoices directly to their production partner.

In addition to improving the Terminal, we’ve also been improving the Terminal development team’s internal processes. The team now holds biweekly demo sessions where they show each other their work and brainstorm solutions to more difficult challenges. And we’ve moved our task management over to Jira to have a better overview of what the team is working on.

We’re already busy with some exciting updates for Q1, which we’ll share on our LinkedIn page and changelog!